Help for Loco Bandits: Train Robbery, for Android, iPhone and iPad.
Email info@kineto-soft.com. Tell us your phone or tablet model, and what happened. We answer in English.
Gold Nuggets, packs, offers and the Bounty Pass are optional in-app purchases. The store you got the game from takes the payment: Google Play on Android, the App Store on iPhone and iPad.
If you paid but did not get your item, close the game fully and open it again with an internet connection. The game asks the store for any purchase it has not delivered yet and gives it to you. If it still does not arrive, email us with the store's order ID (in the receipt email).
The store that took your payment handles refunds, not us:
Loco Bandits has no account. Your progress (heists, stars, gold, Gold Nuggets, riders, guns and items you bought) is saved on your device only. We cannot see it and cannot recover it. Deleting the game deletes your progress, and it does not move to a new device.
We do not collect personal data, so there is nothing for us to delete. To remove your save:
See the privacy policy for details.
A rider who is shot down rests for 5 real minutes before riding again. You can wait, pick other riders, or pay the doctor in in-game gold to bring the rider back at once.